Privacy Policy

Last Updated: March 19, 2024 Welcome to Cuura's Privacy Policy. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback collection platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Personal Information We collect personal information that you voluntarily provide to us when you: - Register for an account - Use our feedback collection tools - Subscribe to our services - Contact us for support - Participate in surveys or feedback This may include: - Name and contact details - Business information - Payment information - Usage data and preferences - Feedback responses 2. Non-Personal Information We automatically collect certain non-personal information when you visit our platform, including: - Browser type and version - Operating system - IP address - Access times and dates - Pages viewed - Device information - Referring website addresses

We use the collected information for various purposes: 1. Service Delivery - Provide and maintain our feedback collection platform - Process your transactions - Manage your account - Enable feedback collection and analysis - Send service notifications 2. Improvement and Analysis - Improve our platform and services - Analyze usage patterns - Develop new features - Enhance user experience - Monitor service performance 3. Communication - Respond to your inquiries - Send updates about our service - Provide customer support - Share relevant marketing information (with consent) 4. Legal and Security - Protect against unauthorized access - Prevent fraud and abuse - Comply with legal obligations - Enforce our terms of service

We implement appropriate technical and organisational measures to maintain the security of your personal information, including: - Encryption of data in transit and at rest - Regular security assessments - Access controls and authentication - Secure data storage - Regular security updates - Employee training on data protection We follow industry best practices and regularly review our security measures to ensure the protection of your data.

Under UK GDPR, you have several rights regarding your personal data: 1. Right to Access - Request copies of your personal data - Understand how we process your data 2. Right to Rectification - Correct inaccurate information - Complete incomplete information 3. Right to Erasure - Request deletion of your personal data - Remove feedback responses you've provided 4. Right to Restrict Processing - Limit how we use your data - Temporarily suspend processing 5. Right to Data Portability - Receive your data in a structured format - Transfer your data to another service 6. Right to Object - Object to direct marketing - Contest processing based on legitimate interests To exercise any of these rights, please contact us using the information provided below.

We use a minimal set of cookies and similar technologies for two specific purposes: 1. Essential Cookies These are strictly necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. 2. Anonymous Analytics We use anonymous analytics to understand how visitors use our website. This data is completely anonymous and helps us improve our service. We specifically: - Do not collect any personal information - Do not track individual users - Only collect aggregate data about page visits and user interactions - Use this data solely to improve our service You can control or disable cookies through your browser settings, though this may affect the website's basic functionality. We deliberately choose not to use: - Marketing or advertising cookies - Third-party tracking cookies - Social media cookies - Preference cookies This minimal approach reflects our commitment to your privacy while maintaining the functionality needed to provide our service.

We may use third-party service providers to: - Process payments - Analyze site traffic - Send emails - Host our services These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We retain your personal data only for as long as necessary to: - Provide our services - Comply with legal obligations - Resolve disputes - Enforce our agreements When data is no longer needed, it will be securely deleted or anonymised.

Our service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us. We will take steps to remove such information and terminate the child's account.

We may update our Privacy Policy from time to time. We will notify you of any changes by: - Posting the new Privacy Policy on this page - Sending you an email notification - Displaying a notice on our platform Changes will be effective when posted. Your continued use of our service after changes indicates your acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us at: Email: support@cuura.com For data protection queries, you can also contact our Data Protection Officer at dpo@cuura.com